Booking Agreement Terms & Conditions
These Terms and Conditions will apply to the purchase of the services and goods by you (the Customer or you). We are Venture Bound Members Motor Club Ltd whose trading name is VBMMC a not for profit company limited by guarantee and registered in England & Wales under number 14925859 whose registered office is at 20-22 Wenlock Road, London, N1 7GU with email address members@vbmmc.org; (the Supplier or us or we) Quest Drive and Discovery Drive are registered trademarks of Venture Bound. VBMMC use the Trademarks under licence from Venture Bound. Venture Bound Ltd whose trading name is Venture Bound a company registered in England and Wales under number 12977150 whose registered office is at 20-22 Wenlock Road, London, N1 7GU with email address info@venturebound.co.uk;. These are the terms on which we sell all Services to you. Before placing an order on the Website, you will be asked to agree to these Terms and Conditions by clicking on the button marked 'I Accept'. If you do not click on the button, you will not be able to complete your Order. You can only purchase the Services and Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.
Booking Your Discovery Drive
When you book your Discovery Drive, you are accepting Our Booking Agreement Terms & Conditions on behalf of everyone travelling with you. We will only deal with you, the lead name. When we say “you” and “your” we mean you, as the lead name, or you and everyone travelling, depending on the context. Our Agreement is made under the laws of England and Wales. You submit to the exclusive jurisdiction of those courts. Choose the law and jurisdiction of Scotland or Northern Ireland but only if you live there.
Providing Information
You must ensure all information you give is correct. We’ll use the personal data you give us in line with our Privacy Policy. You must pass on any information we give you to everyone travelling. If applicable, you must comply with all passport, visa and other immigration requirements. Your passport and travel documents must be in good condition – you may be refused travel if they are damaged. If you are not self-reliant or have reduced mobility (like finding it hard to walk 500 metres) you must tell us before you book and if these changes tell us at least 48 hours before your Discovery Drive.
The Price You Pay
When you book your Discovery Drive, you must pay a deposit unless this is within 12 weeks of your Discovery Drive when you must pay in full. We will tell you the price of your Discovery Drive and the deposit before you book. At least 12 weeks before you go you must pay the full balance. If you don’t, we can cancel your Discovery Drive and charge you a termination fee. When you book your Discovery Drive, we’ll send your booking confirmation within 14 days. Mistakes can happen, so if any price on your booking confirmation, our website or our booking systems is obviously wrong, a booking made based on that price won’t be valid, we can cancel it and refund you unless you want to pay the correct price. If your Discovery Drive price changes because of movement in the relevant exchange rates, taxes or fees charged by someone else including tourist taxes, port or airport fees or the cost of transport fuel or other power sources we can charge you that increase or refund to you a decrease (less our administrative expenses) providing it doesn’t happen within 20 days before the start of your Discovery Drive. If we need to do this, we’ll forward an amended invoice to you showing the changes made along with a detailed explanation. We’ll absorb any increase of 2% or less of your Discovery Drive price, so we won’t pass on any increase below that level. If the increase is more than 8% of the Discovery Drive price, you may cancel your Discovery Drive within 14 days of us telling you about the increase and we’ll refund your Discovery Drive price except any amendment charges; and the increase will be considered a major change, see below.
If You Change Your Discovery Drive
Sometimes you can make changes to your Discovery Drive. The table below shows the amendment fee that we charge. Where we treat your change as a cancellation, you will pay a termination fee instead of an amendment fee. If the new Discovery Drive is more expensive you will need to pay the fee and the difference in price. If third part transport is included in your Discovery Drive, please be aware that airlines & ferry operators or other transport providers can charge a fee for a change and sometimes treat a change as a cancellation. Fees can be up to 100% of the price for that part of your Discovery Drive. You must pay those fees as well as the amendment fee shown below. When making changes, the price of your new travel arrangements will be based on the price that applies on the day you make the change. Please note there won’t be any reduction in the price you pay, even if your new travel arrangements are cheaper than your original booking. If your change means fewer adults travel, and your Discovery Drive price is based upon the number of adults, we’ll recalculate the total price and the price per person may go up. This extra price isn’t a termination fee. You will also need to pay the appropriate proportion of the termination fee for the adult who has cancelled. See “If you Cancel Your Discovery Drive”. Some elements of your Discovery Drive, such as excursions, transfers, accommodation options, room/board upgrades, may be non-refundable. You may transfer your Discovery Drive to someone else if you give us at least 7 days’ notice in writing or by email and the new lead name accepts the transfer and the terms of Our Agreement. You will be responsible, together with the new lead name, for our amendment fees and any costs as a result of the change. Amendment Fees – to change the name of a Driver and / or a Navigator (or any other person in the car) £25 per person
If You Cancel Your Discovery Drive
you must tell us as soon as possible. When your Discovery Drive has been cancelled you will receive a cancellation invoice. You must pay a termination fee which covers our administration costs and compensates us for the risk that we do not resell your Discovery Drive. The fee is based upon how long before your Discovery Drive you tell us you want to cancel and is a percentage of the total price of your Discovery Drive.
Cancel 90 days or more Loss of Deposit
89-60 days Loss of 50% of your Discovery Drive price
59-30 days Loss of 70% of your Discovery Drive price
29-15 days Loss of 90% of your Discovery Drive price
14-0 days Loss of 100% of your Discovery Drive price
Even if the termination fee is lower than the deposit, your deposit will not be refunded. We may not be able to refund elements of your Discovery Drive if they are added extras. If you are cancelling because of an unavoidable and extraordinary circumstance happening at your destination that will significantly impact the performance of your Discovery Drive, you will not have to pay a termination fee and your deposit will be refunded.
If We Cancel Your Discovery Drive, except where it’s because you haven’t paid or you have been disruptive, you can have a refund or accept a replacement Discovery Drive from us of a similar standard and price if we can offer you one. We’ll also pay the compensation shown below (unless we have cancelled because of one of the reasons listed in ‘Events Beyond Our Control’ or where you haven’t paid) and we’ll refund the difference if the replacement Discovery Drive is of a lower price.
If We Change Your Discovery Drive
We aim to give you what we promise but, as we plan our Discovery Drives a long time in advance, sometimes things can change. We can make a change at any time but will let you know before your Discovery Drive if there’s time. Occasionally, we may have to make a major change to your Discovery Drive such as a change of destination, itinerary, or a change of accommodation to a lower category. If we tell you about a major change after you book your Discovery Drive, you can accept the new arrangements offered by us; or accept a replacement Discovery Drive from us of the same or similar standard and price at the date of the change (we’ll always refund the difference in price if the replacement Discovery Drive is a lower price at the date of the change), if we are able to offer you one; or cancel your Discovery Drive with us and receive a full refund. If we make a major change, and you choose to cancel your Discovery Drive and receive a full refund, we’ll pay the compensation shown below, unless the change is because of an event beyond our control. Any compensation payable is based upon how many days before your Discovery Drive departure we tell you about a major change.
90 days or more £0 compensation per person
89-60 days £25 compensation per person
59-30 days £35 compensation per person
29-15 days £50 compensation per person
14-0 days £100 compensation per person
Events Beyond Our Control
Examples of events beyond our control are: war, threat of war, riots, civil disturbances, terrorist activity or its consequences, industrial disputes, any failure to secure relevant flying rights, natural or nuclear disasters, fire, health risks, unavoidable and unforeseeable technical problems with transport, closed or congested airports or ports, actual or potential severe weather conditions, the imposition of sanctions or other Governmental action and any other similar events.
Behaviour On Your Discovery Drive
Only you can use your accommodation. You must not let anyone else stay there. You are responsible for any damage to your accommodation or its contents during your Discovery Drive. We can refuse to accept you on your Discovery Drive or continue dealing with you if we, or someone in authority, believe your behaviour (by any form of communication or in person) is disruptive. If you are disruptive, we’ll treat your booking as cancelled by you at that moment. If you are disruptive on your Discovery Drive, we can remove you from your accommodation and you will be responsible for your own return home and for any other members of your group who cannot or will not travel without you. You will not be entitled to a refund in either case and we will not provide compensation or meet any costs or expenses. If you are disruptive, you will be responsible for any damages, costs and expenses (including legal expenses) incurred as a result. This can include cleaning, repairing or replacing property lost, damaged or destroyed by you, compensating any passenger, crew, staff or agent affected by your actions. Disruptive behaviour includes being threatening or abusive, damaging property, upsetting, annoying or disturbing any other traveller, our staff or agents or putting any of them in danger.
Excursions
We may introduce you to suppliers of excursions or other services. If you buy one of these, you’ll be contracting with the supplier directly, we act only as an agent and have no liability for the performance of that contract. Our Agreement doesn’t apply to any contract for excursions or other services.
If Things Go Wrong on Your Discovery Drive
You benefit from the rights applying to packages under The Package Travel and Linked Travel Arrangements Regulations 2018. We are responsible for all the travel services included in your Discovery Drive. If any of them are not provided as we agreed, we’ll pay you compensation, if appropriate, unless it’s due to an event beyond our control (see ‘Events Beyond Our Control’), is your fault or is caused by a third-party. If you are in difficulty on your Discovery Drive we’ll help by providing information on health services, local authorities and consular assistance. We’ll help you make phone calls, send emails or make alternative travel arrangements. You must pay any costs we incur if the difficulty is your fault.
If You Have a Complaint, It is very rare for things to go wrong. If they do, you must tell the supplier in question (e.g. the hotel) and our representative straight away so they can solve the issue.
Personal Injury
Your Discovery Drive is made up from services provided by suppliers who follow local standards. Overseas safety standards are generally lower than in the UK. If anyone travelling suffers injury, illness or death because of the services provided as part of your Discovery Drive, you must tell us and the supplier involved about it and complete a report at the time.
We recommend that you take our independent health & travel insurance cover valid for your trip.
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Doc: VBDDIAV2Feb2024